Steak house, American restaurant, Bar & grill, Barbecue restaurant, Family restaurant, Gluten-free restaurant, Lunch restaurant, Takeout restaurant, Restaurant, Traditional American restaurant
Our experience was amazing! We were taken to a table a courteous staff member and given the usual. Before we ordered our meal we had our drinks, and some complimentary rolls, which were perfect. Then we had just a short, reasonable, wait for our food, which was exactly as ordered. Our waiter, Walter, was friendly, joking around with various party members.He attentively attended to our requests and made sure the meal was wonderful. Overall a great experience!
Owner response
We're thrilled that you enjoyed Walter's service! We're excited to provide you with another excellent experience soon!
My husband, I and our family ate here last week and had the most wonderful experience.Not only was our waitress Tina incredible but there was another table with a woman who was alone and experiencing some type of distress. We watched the waitress be so kind and compassionate to a complete stranger it was heart warming.She got the lady a towel and sat with her even though she was very busy in the bar area.She kept an eye on her kept reassuring her she was gonna make sure she was ok.All the while taking care of all her other tables and we never felt neglected once. Our food was wonderful the service impeccable and it was just a great moment to see that type of compassion.We will visit this location and Tina specifically each time we are in town.
Owner response
It was a pleasure serving you.We appreciate you taking the time to share your feedback and being so open with us.We’re happy you enjoyed Tina's service, and we hope you'll come and see us again soon!
Waited at the bar 20 mins past pickup time only to received a cold, incomplete order with 1 of 3 entrees not cooked properly.My steak was cold, and missing Mac n cheese.The wife’s ribeye sandwich was cold, onions weren’t cooked, and fries were missing.The kids chicken parmesan pasta was so cold the cheese on top had to be cut with a knife to try to mix it into the pasta.These are the major issues.Not getting any silverware, napkins, ranch for the fries that was missing, and a1 for the cold, but delicious steak were frustrations that would not be a big deal if my order was hot and complete.The location seemed well staffed and was not busy so I can’t understand why my food was cold, especially since I checked in with the hostess and was waiting for it.I left a 5 dollar tip hoping the person who bagged my order would check it, they didn’t…which according to the receipt is something they are supposed to do.If you choose to order or eat at this location, I highly recommend checking your order yourself before leaving.
Owner response
At Logan’s Roadhouse we try to make every guest's visit perfect, sadly we obviously fell short this time.We will take your feedback on this seriously, so we can prevent similar problems in the future.We hope that you'll give us a second chance and see how we do.
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