Little Italy Restaurant & Pizzeria

Wow is all I have to say.
The food never disappoints.
Our waitress was AWESOME.
The reason for the 4 star instead of 5 was because of the hostist.
You walk into pure attitude and a rude face.
It was only Tuesday.
Just really disappointing to walk into.
The food is always 100%

Owner response

Me and my hubby went in to pick up our food.
The service was a 2.5/5.
The place was empty outside and not one car in the parking lot.
I was displeased with our meals which were chicken picatta with garlic butter noodles and chicken fettuccine with broccoli.
Picatta was so over cooked I could barely cut it and both of the plates had over cooked noodles so they offered to remake but that's not what I wanted, I don't want to order again.
Look at the pic to see why I want my money back.
You don't treat your guests this way if you want to stay in business.

Owner response

I treated my great aunt to lunch and our experiences wasn't the best.
I ordered the stuffed mushrooms, which took forever to come out.
As our server was putting them on the table she informed me to be careful because they were hot......not only were they not hot, they were actually cold in the center.
It's sad to say that putting a fork full of cold food in my mouth, when I was expecting it to be hot, just threw the rest of the meal off.
It took forever for our server to come back around again, which I now noticed was a pattern.
So by the time I was able to get her attention she was bringing my salad out and took the mushrooms back to reheat them.
As even more time passed she brought them back out....and they were barely warm.
At this point it had been about 25 minutes since our order was put in and we were seated before everyone else but our food still had nit come out as others were halfway through their meal.
I'm sure I don't need to go into detail about how the rest of our meal went because it's obvious that no one cared.
Our server said she was going to speak to the manager about the mushrooms, which only 1 was eaten....but no one ever came over to talk to me and I was charged full price for something that I expressed was not to my liking.
Let's not even talk about the extra charge added to my final bill.
Needles to say that was my 1st and last time there.
I would have probably given it another try if they would have shown that they cared about the quality of my food.

Owner response