Mexican restaurant, Lounge
I love this restaurant because of the taste and quality of food but today was by far the worst I picked up to go.Well both of my plates were so dry and the enchiladas were cold u can tell they were not fresh made please do better I paid a lot for my two plates to come home with this dry and cold plate’s disgusting
Owner response
Dear Nana, Thank you for being a valued customer and sharing your recent experience with us.We're genuinely sorry to hear that your to go order didn't meet our usual standards, and we appreciate your honest feedback. Your satisfaction is our top priority, and we apologize for the disappointment you experienced with the dryness and temperature of your enchiladas.This falls short of the quality we strive to provide.Rest assured, we take your comments seriously, and I have addressed this matter with our team to ensure it doesn't happen again. We would like to make it right for you.If you could share more details about your order, such as the date and time of pickup, it would greatly assist us in investigating and preventing similar occurrences in the future. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your continued support and feedback.-Alicia (210) 433-2531
I enjoyed this place but had to give it an honest rating.The food was warm when received and the tortillas weren’t fresh.The place was a little understaffed and the waitress was busy.The food quality was consistent but if you come for lunch please make sure you pay attention to what the actual special is for that day.
Went on a Saturday night for dinner.We were greeted with chips and salsa.Not a spicy salsa, it had an enjoyable flavor that is different from other places.We ordered the macho burrito with beef fajita & the enchiladas verdes.Both plates were filling and the quality of the food was worth the price.You can see the quality of the chicken inside the enchiladas by the photo below.The menu is 6 pages long so there’s quite a bit of variety available.It’s not the area we frequent, but if we are in the neighborhood again I would go back.
Owner response
Hola CF! Thank you for joining us.We appreciate the love and we are glad to hear you enjoyed your dishes.Please join us again when you are in the area.- Alicia
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