Fast food restaurant, Hamburger restaurant, Takeout restaurant
I sat in line for 30 ish minutes to get 12 Krystal’s and a large coke.Was told that everyone needed to order at the window, due to them not being able to hear customers.Do better Krystal’s, your food is delicious, but your service is greatly lacking.
Owner response
We're very sorry your experience wasn't our best.Please know that we take your feedback seriously and we will be checking in with the Jacksonville store.If you'd like us to follow up with you, please reach out here: https://www.krystal.com/contact-us/.Sorry again for the inconvenience.
The service is the worst.We waited an hour for our food.First because they never brought our food out.They asked us to pull out then they remade our food because it got cold, then had to remake it because they cooked it with onions when we asked for no onions the first time because of an onion allergy.Then screwed up our chicken and had to recook that again because we ordered those plain.I’m sorry but your employees are SO dumb!
Owner response
We're very sorry your experience wasn't our best, Maria.Please know that we take your feedback seriously and we will be checking in with the Jacksonville store.If you'd like us to follow up with you, please reach out here: https://www.krystal.com/contact-us/.Sorry again for the inconvenience.
🍔 🍟 This is my new favorite Krystal JT & Hunter are awesome they deserve a huge raise if you're reading this, their hospitality on a cold late night shift it was great and considering they were sold out of numerous items & lobby was closed at the time, though I understand because they were keeping it clean.Everything was fresh and hot & order accurate they were 🆒😎 Good customer service & atmosphere especially for such a late night shift, is hard to find nowadays it means a lot to me so I appreciate it.
Owner response
Thank you for your kind review.We're so happy to know that we've exceeded your expectations and look forward to continuing to do so!
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