Fast food restaurant, Hamburger restaurant, Takeout restaurant
The Cashier was very personable and nice.The cook got my meal to me very fast and it was good and hot.This dining area is spotless and clean.They have two big screen tv's for customers to watch tv. The New General Manager took a break and we chatted the whole time.Her name is, April.I wish all the best that life has to offer her.She is straight up! Keeping it real!
Owner response
Thank you for the review, Rebecca.We're thrilled to hear that you enjoyed our delicious food, great service, and spotless restaurant.We're always working hard to provide you a comfortable experience.Come see us again soon!
The floors are very grease covered.You can see the filth under the machines from the front counter that nobody has moved or cleaned.Our food took over half an hour.There was only 1 person ahead of us.How is this supposed to be fast food when this place can't even handle more than 2 orders at a time on a Sunday.I recommend closing the whole thing and starting over.
Owner response
Thank you so much for bringing this into our attention.Please know we take your feedback seriously and will be following up with the Jacksonville Krystal location.Rest assured that we'll pass your message along to our team.
Service was amazing.The person at the window was extremely personable.The food was OK.Some of the things I ordered were not exactly right but they Were good.Was a little excessive.There was no one inside, and only one person in the line before me.Overall a nice visit.
Owner response
Hi Heather, thank you for posting your positive review.Our team here at Krystal is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.
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