Krystal

I see someone responded to my review, however this does not help.
I want my refund!!! Zero Stars...DO NOT GO TO THIS LOCATION.
The night staff are rude, nasty and dishonest.
Upon my arrival, I was immediately told they had no drinks.
I continued with my order 2 Chicks, I was told they had no Chicks.
I ordered 2 double Krystals with cheese and a small fry.
I pull up to the window, paid for my order and was asked to pull into a parking space.
It is not safe for anyone to be sitting in a dark parking lot waiting on fast food in Memphis, at 10 o'clock but because there were other cars also waiting, I complied.
After 10-12 minutes the lady brings out my order, I checked the bag and my burgers were cold.
I pulled back to the window and simply asked for a refund because I didn't sit there 10 minutes for cold burgers, to which I was told they can't give refunds, I'd have to come back tomorrow.
I should not have to waste anymore time or gas to get my money back, it's ridiculous! She also told me that the burgers were fresh off the grill but because the AC is on they probably got cold.
I have 2 degrees, I am not an idiot.
She offered to remake the food and I declined because I was not going to sit there another 10 minutes so an angry employee could spit on my food.
After a few minutes of the back and forth, I left with no money or no food.
I called the store several times the next day and got no answer.
It is illegal to offer a service, take money for that service and fail to provide said service.
I also believe it to be dishonest to ask cars to pull up and wait for their cold food, so it appears they are clearing orders faster than they are.
I want my stolen money back and they will never have to worry about me being a customer again.

Owner response

I waited five minutes for my breakfast, but what I couldn't understand was why it wasn't fresh.
I will admit that I didn't bother to check my order.
I figured since I had to wait for so long, it would, without a doubt, be fresh.
After all, I was the only one in line.
I ordered the sausage, egg, and cheese biscuit with tator tots and a coke because I don't drink coffee.
May I add that this was my first time eating Krystals breakfast.
It was absolutely awful, especially for the amount that I paid for it.
Everything was cold, even the drink!😆 I was very disappointed! The eggs were running, and tator tots tasted a day old.
I couldn't eat.
It was too much to bear.
I won't be going back anytime soon, if ever. Signed: A Bad Breakfast at the K.

Owner response

Went through the drive thru.
Place my order and was told to pull forward.
Wait almost 15 minutes before I got my food.
Then my order was not right.
I ordered 6 regular krystals and they put cheese on them.
I could not check and see if I got charged for them because I was never given a receipt.
I was not asked if I wanted my receipt. This is not the first time this has happened to me at the same location.
I will NOT be back to that location.
They don't seem to know what they are doing.

Owner response