Jess Cafe

Very dissatisfied with their food lately!! I ordered ORANGE CHICKEN and MONGOLIAN BEEF.
I know that the orange chiken it is spicy but what i recieved it was inedible, was chili flakes with some chiken, to to much chili flakes! And mongolian beef i couldn't find the beef, where mostly vegetables!!! I started ordering from different Chinese around the area and i recieved better food!!

Owner response

Placed order number 8434-2450 on 02/01/emailed about three issues (short piece of straight hair in Teriyaki Beef with mushroom, Mongolian beef with an odd smell, and their size portion - container size change).
Dinner cost $121.44 and the containers are not as deep.
Everyone wants to make money, but doesn’t want to provide good quality food with decent portions.
Sent an email on website.
Still waiting for response.
Called the evening of placed and picked up order 02/01, and called the day after 02/02 and was told the Manager/person in charge is not available. 02/05 no emails or calls returned.
No one is able to assist in restaurant. 02/10 no reply to email 02/21 Twenty days later - reply back from Owners Assistant (customer service at it’s finest) Resolution: if you made a complaint before regarding an entree/dish then you have no right to make a complaint about the odd smell in your mongolian beef, or the hair in your teriyaki beef with mushroom.
The chefs who cook the food are honestly a hit or a miss.
There are times when the food has a lot of flavor, and days where you have no idea what you’re chewing on.
This is a restaurant in the neighborhood and we have been going to it since the real Jess opened the cafe.
(Her food, her personality, her customer service was top notch.
We had zero complaints!) Sadly we give this place a chance once in a blue moon, and this is the outcome.
Restaurants these days should consider themselves lucky to have customers.
Your customers make the restaurant, and without your customers you’ll twiddle your thumbs and loose out.
No matter what the opinion is, it’s never ok to have hair in a dish, and question what the heck you are chewing.
New owner seems to be ok with charging the customer an arm and a leg, but it’s not OK to accept a complaint.
Save yourself the hassle and choose the restaurant Li Hing across the street on Belmont, closer to Menard.

Owner response

My coworker suggested this spot an I’m thoroughly glad we went !! Shrimp fried rice was tasty , shrimp in lobster sauce was PERFECT! The gravy wasn’t chunky with the consistency of jello thank God ! The orange chicken was DELICIOUS! The chicken tasted real an the skin was still crunchy with the sauce on it , I shall be back again .