Jersey Mike's Subs

As a Canadian I had never tried Jersey Mikes before.
We came here to try it out and that was a great decision.
Every single sandwich we tried was delicious and you have to get it “Mikes way.” Employees were friendly and food was great, definitely recommend.

Made an online order at this location and my one sandwich was completely made wrong.
asked for bacon which is a $2 extra charge and i didn’t get that.
Asked for pickles and didn’t get any.
asked for jalopenos and got banana peppers instead.
The sandwich had an extra sour taste when I tried it as if something was expired or old.
I called the store to discuss getting a refund and spoke to their team lead Tyler.
Tyler told me that I can either come in the store again to have my sandwich remade or I can wait for the manager to come in the next day for a refund.
I chose to receive the refund and civilly and calmly let Tyler know that on both Yelp and Google reviews they have countless 1 star reviews of sandwiches being made completely wrong.
Then Tyler’s attitude and demeanor changed to being short and disrespectful after my comment.
As soon as his attitude changed I asked him to remind me what his name was and he refused to tell me until I repeatedly asked again.
Then I asked for his managers name and wouldn’t tell me the managers name either until i had to repeatedly ask again.
Found out the managers name is James so I will be seeing James tomorrow for a refund and to have a chat about his Team Lead Tyler.

Somehow at 39 years old I’ve never eaten here or any Jersey mikes location and it’s never even been on my radar, but I’ve been hearing a lot about it lately and wanted to finally try my hand here.
I was specifically craving a Philly cheesesteak, and the guy behind the counter actually suggested it before I said what I wanted so I knew I was going down the right path.
I added jalapeños, but other than that it was straight from the menu.
It was cooked fresh in front of me, bread was lightly toasted and the white cheese melted in to every crack and crevice of the sandwich.
I’ve had Philly cheese from Philly, and I have to say this made me equally happy.
I’m legit shocked, how does such a great sandwich come from a chain restaurant? I 100% will come back for this again.
For an even bigger bonus, the guy and two girls who were working were super nice and friendly.
I added a picture, but let’s be honest-Philly cheeses don’t photograph well.
But rest assured, it was an absolute perfect sandwich.