Sandwich shop, Caterer, Deli, Takeout restaurant
A popular spot in Nashboro Village, Jersey Mike's Subs serves up hearty subs that keep patrons coming back. Offering a range of both comfort and healthy options, this casual eatery is perfect for a quick lunch or dinner with family and friends. With wheelchair-accessible features and a kids’ menu, it’s family-friendly too. Though service can vary, many diners rave about the fresh ingredients and welcoming staff. Stop by for a satisfying sandwich—you might find your new favorite sub!
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First of all Jersey Mikes is top tier anyways when it comes to sandwiches.This location though, WAS EXCELLENT.I had a mobile order put in, and accidentally sent it to this location.They were so nice about putting it in the fridge for me to come get it after work.I get off work to go get it, and the lady tells me she made it fresh so that it wouldn’t have to sit in the fridge all day.THAt is great customer service and honestly that lady needs a raise.10/10 would def recommend!!
Owner response
Thank you for the five stars! We appreciate the rating!
EDIT- they made my situation right by refunding my order.Due to the good customer service response, they deserve another chance for sure…Order ahead in app 20 minutes ahead of time with supposed 15 minute wait….Show up and they had no idea where my ticket was.While I waited for my order an additional 20 minutes I watch as they give out several orders to the wrong people.They then tried to give me a totally different sub order, tell them it’s not mine.He turns and sees my sub has been there the whole time, and now my hot sub is ice cold as they literally lost my sub in their store.There was only 2 other people there.I absolutely LOVE Jersey mikes but im literally scared to waste another $20 on a sub from the only location close by my house with this experience.
Owner response
Brandon, we are so sorry to receive this rating! We'd love the chance to look into this further and try to make it right for you.Please email us at jmcares@centuryrestaurants.com with your name (and the name that was used on your post), date/time of visit, Jersey Mike's location, and any additional details you would like to include.We look forward to hearing from you!
Food good.But if you order from app to pick up in store, don't expect it to be ready at time it says, because it never is
Owner response
Thank you for the good rating.We appreciate you taking the time to do so.
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