Jack Stack Barbecue - Overland Park

I visited a this location with a large group after graduation.
We had a reservation.
The majority of the group were 50+.
When I arrived parking was easy and we were greeted when we entered.
The table wasn’t ready even though it was past the reservation time.
We were told they would check to see if tables were available.
I waited at the bar.
The bar tender was not very friendly or very informative.
More than once, he poured the wrong wine for us.
Later another bartender emerged and asked if we needed anything.
We re-explained to him what he had ordered.
He very happily and with ease was able to fulfill our drink order with the exception of the wine they were out of.
However he helped find an alternative.
After being seated, I quickly realized our group was a major inconvenience to the two servers.
They were both dismissive, short and sometimes outright rude.
The end of the table I was at was rushed to order even though we still hadn’t received our drinks or appetizers.
The service became rather sloppy.
At one point one of the servers dropped an entire order of cheesy corn on two of the people in our group.
A manager showed up to help but his attitude was no better and lack basic professionalism.
About halfway though our experience the runners started to check on us and we FINALLY got some service - refills, condiments, extra napkins, and later to-go boxes.
While it was not as fresh as other locations, thankfully the food was consistent and enjoyable.
I usually try to leave a generous tip when I’m apart of a large group, beyond gratuity.
But in this case I could only justify a modest tip on the check and cash was handed to specific people that were helpful.
With so many other options in this area, I don’t see a reason to go back.

Owner response

We had a perfect dining experience this evening.
Levi our waiter was funny and helpful and attentive.
We like this location better than the freight house/district.
Food came out fast and was hot and fresh and delicious.
Make sure you stay for the carrot cake.
It's life-changing!

Owner response

Jack Stack Barbecue in Kansas City is a culinary gem deserving of a solid 5-star review.
The restaurant offers a remarkable blend of flavors, with their barbecue dishes reaching the pinnacle of perfection.
The warm and inviting ambiance enhances the dining experience, creating a welcoming atmosphere.
The attentive staff adds a personal touch, ensuring guests feel well taken care of.
Whether you're a barbecue enthusiast or a first-time visitor, Jack Stack Barbecue delivers a memorable culinary journey that leaves a lasting impression.

Owner response