Jack in the Box

Went at 9:20 to pick up an uber eats order.
No one was manning the intercom.
Even though there was only 1 car ahead of me, it took 30 minutes before they attended the person at the window.
The order had drinks, girl proceeded to give me a munchy meal and walk away.
I flagged down first person I saw.
Told her I was missing the drink.
She then proceeded to yell at the other girl that the drink was missing.
Other girl yelled back there was no drink.
They then ignored me and 10 minutes later handed me the drink.
Whole process ended up taking about 45 minutes.
While I was waiting for the drink I saw what clearly looks like a orange colored clear bong.
Which maybe the reason they were taking so long.
Definitely worth driving a little extra to a different location.
Big waste of time

Owner response

It is 4:20pm on a Saturday...January 6th, 2024.
I was just at this location trying to get a quick bite to eat, only to be told along with the three customers ahead of me that the lobby is closed.
Even if closing the lobby was necessary...common courtesy would be to close the doors so no one else comes in and take care of the people already inside.
We were told to leave or stand there.

Owner response

Very unprofessional staff came to the drive-through waited there for 10 minutes so I drove up to the window to try to order because no one was responding through drive-through Speaker and Manager.
Or shift Manager I guess refuse to serve me probably was a good thing that I didn’t get food there was something there a couple of years ago and it made my whole family sick.
Today was a reminder why I won’t ever go back to that location and I know that this is not going to reach anyone because the Jack-in-the-Box is in the hood and you know how that goes.
No one cares about restaurants in the hood they’re just more worried about no one breaking in

Owner response