Jack in the Box

My partner and I stopped by on our way home from morning errands.
We opted to put in a mobile order because I wasn't entirely sure what I wanted and wanted to make things easier for the staff.
While placing my order, there was an error and I had to check out twice (my bag was still there, so I assumed it didn't go through).
The employees inside told me when I picked it up that it had gone through twice and they cancelled the other one.
I was so grateful! Then when we got home, almost everything in our order had something wrong with it.
We ordered two breakfast jacks - neither of them had any meat.
We ordered two 5+$ croissant sausage breakfast sandwiches.
Neither of them had any sausage.
How the hell do you send out four breakfast sandwiches without any meat in them and not even let the customer know if you're out of meat or something? I work in retail so I would literally understand if they didn't have it and we placed an online order so they have to fulfil it.
They were able to tell me that my order got double -placed, but they were willing to let me leave missing effectively all of the meat from everything but my burger? We will not be coming back to this location.

Owner response

We ordered 2 Breakfast Jacks. They were very dry.
Evidently, they are pre-made now, warmed up in the microwave and dried out.
I use to love Breakfast Jacks but not anymore.
They are not worth $3.49, even when they use to be good.
The eggs on them are very small.
The atmosphere is cold and unfriendly.
The little school chairs and tables are very uncomfortable.

Owner response

These guys working at 4 am April 15, 2024 are absolutely amazing.
System was restarting and their day just began.
They didn't hesitate to tell us what was going on and best of all take our order at the window.
My daughter doesn't like ordering her food so she typed what she wanted on her iPhone and my husband handed it to the working taking our order because he asked for it and he freaking nailed.
They even put 3 tra bacon because their shake machine was down.
The smile on her face and the devoured bacon burger was priceless.
Y'all deserve recognition for being absolutely amazing and great customer service, and deserve a raise.

Owner response