Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Food & drink
Vibe
Comfort food
By owner
Street View
Menu 1
Menu 2
For the first time I came in for breakfast at this location.The place was empty, not that it's any better for lunch either. I ordered the Loaded Breakfast Combo.The order came out really fast, which made me very apprehensive.Well my worry came to fruition, the hash brown that came with my order was not fresh.It was soggy and lukewarm.Since I already took a bite, and not to ruin my morning by arguing, I just finished it. Next was my Loaded Breakfast, I took a bite and immediately tasted American "Cheese" on top of seems to be sitting on a warmer eggs and sausage patty.You can taste the grease since it was not fresh.The "cheese" was barely melted.I took it back to the counter and informed the person in front that I asked for "no cheese" when I ordered.He said no, I only asked for soda instead of coffee.I know for a fact I said "no cheese" right after I said "Number 24, Loaded Breakfast Combo, No Cheese." The substitutions for soda came after.Instead of arguing, because it was going there, and ruining the rest of my day, I said "it's ok, thanks" and I threw the bread with cheese in the trash.Mind you there was no apologies or trying to make it right, I guess I'm the customer and I'm always wrong. The bathroom was clean though which I had to use because of the American "fake" cheese, could be the eggs too!
Owner response
Hi Emmanuel, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/ so we can discuss this further.Thank you for your feedback.
I don't know how to rate the atmosphere of a drive-thru other than to say there wasn't excessive exhaust fumes but for a Jack in the Box, the food was good and the window guy was friendly enough but not too friendly.
Owner response
We appreciate the review and hope to see you again soon!
Out of all of the jack in the box’s I go too this one seems to make the sandwich’s so much better, and they take ebt which is a win for me.
Owner response
Thanks for the awesome review. See you next time.
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