Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Food & drink
Vibe
Comfort food
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
I decided to try this location because I saw it getting renovated ..big mistake! The place looks good, new paint! That's a facade though. Inside, the tables are not cleaned and dirty.I saw other patrons busing and cleaning tables before they sat. For me though, the service and food is foremost, it's a fail for both at this location.I ordered the Loaded Breakfast Combo (#24). When I got my order my hash brown was in pieces.I went back to the counter and asked for a new one, oh dang she was pissed of being called out! Instead of apologizing she tried to justify that it's the same. After a few minutes my new hash brown was ready.She called out and when I got to the counter she threw the hash brown on the counter. I took the hash brown and went back to my table.Nope, I didn't argue, I didn't make a scene.The last thing I want is to confront a JIB $20 per hour crew member having a power trip. I'm just not coming back!
Owner response
Hi Emmanuel, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Something is definitely wrong with this location.I have been here 3 times in the last month and every time they’ve gotten my order wrong (missing items) .Then don’t try to call and let them know, their voicemail is full and it won’t get you connected to anyone.I really gave this place enough chances, but Won’t be visiting this location again.
Owner response
This is disappointing to hear, Mer.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
Eff this place.3 times in a row they messed up on the simplest of task.Their manager cannot understand English if her life depended on it and then becomes aggressive with you 2 cover the fact on how she's to dumb to understand English.This is what 20 dollars an hour gets you in california.
Owner response
Hi Derek, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
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