Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
I was given a coupon for an order that failed to give me my sauces and a sandwich.I came here to redeem this coupon and the person at the window accused me of using a fake coupon.He then asked another associate who confirmed it was a real voucher.I asked for a medium meal because that was my original order ut he denied me because he said the voucher was only for a small.It takes a lot for me to get upset but I should have at least been able to redeem the voucher for my meal as it says no size on the slip.Then I get home and my drink is half empty.As you can see the lid is unpunctured.I will NEVER be going back to Jack in the box.I was getting them almost weekly, but I'll be finding another place to eat.
Owner response
Hi David.We always want you to get your money's worth and enjoy a great experience.We hope you'll give us another chance to meet your expectations.
Dine in says open @5am yet wasn’t open at 6 when arrived.I have a truck with a trailer and couldn’t access the drive thru attempted to knock and call and yet no one answered, worker comes from back door exit and goes into his car and just chills there.
Owner response
This is concerning to hear, Alex, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/
I ordered a sourdough supreme sandwich minus the egg.Sad sandwich for sure.
Owner response
This is disappointing to hear, Shannon.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
Pizza restaurant
6210 E McKellips Rd, Mesa, AZ 85215, United States