Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Not sure if this is the store we stopped at on 04/10/24 [Receipt says #594]. About 1/3 of the way into wife's Grilled Chicken it got so gristly she through the rest away. I tried one of the new Smash Jack burgers. About half way through I'd had enough, and dumped the rest. Two stars are for my 2 Regular Tacos [that I've been hooked on for 50 years]. Best part of the entire experience. Otherwise, our sandwiches were <1 star.
Owner response
Hi Mike & Elaine, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
It is so disrespectful to not take people’s orders and leave them at the drive thru ready to order for 15 minutes before someone takes my order.These workers need help and higher pay.These companies make billions and there is no reason for not excellent service! This is supposed to be the munchies meal chicken sandwich which is two patties and cheese.I just spent 30 minutes waiting for food and got straight robbed!!!!
Owner response
We're so sorry to hear about this experience, Patrick.We know you go to the drive-thru for convenience and we want to make sure we've got it running smoothly.We would like to investigate this concern further.Please fill out our contact form on our website at www.heyjackbox.com so that we can escalate your feedback internally.
Waited 20 minutes in the drivethru at 3 pm in the afternoon.Food prices have gone way up, and definitely not getting quality anymore.Do not recommend.
Owner response
Hi Frank.We always want you to get your money's worth and enjoy a great experience.We hope you'll give us another chance to meet your expectations.
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