Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
There was a new lady, looks to be in her 40's, dark curly hair, extra heavy set, probably just started working, but she says the bathroom was for paying customers as I was picking up an order. Can you explain this logic to me? Train your people better! She clearly didn't understand the rules and needs to be coached better.
Owner response
Hi Brandon, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
There was only one girl to do the front counter and drive thru.And one guy cooking, he had all the orders done.But the girl couldn't handel handing them out .My order was done for about 20 min.I just kept waiting for her to bag it up and hand it to me .But that never happened so after 30 minutes i left.I was picking up for doordash so i hope the customer got her money back.Also when she answered the drive thru she screamed what do you want.Wow that's so crazy .Negative 10 stars!!
Owner response
We never want to make you wait, Troyelee.We'll be sure to step up our game and speed things up.Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.
The manager wouldn't let me use the bathroom.I was told "we don't have any" but then I was told "they're closed for cleaning" So what is it? 99% of all fast food places will allow you to use their bathroom.Had to go so bad I couldn't sit still to order, let alone wait for it. Too bad they don't care for thier customers.No way will I stop at this Jack in the Box in the future. Oh yeah, and the place was dirty.
Owner response
Hi James, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
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