Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Situated on Randolph Road in Charlotte, Jack in the Box offers a casual fast-food experience that's perfect for families and individuals alike. Known for its diverse menu, you can delight in everything from breakfast burritos to late-night burgers. While it prides itself on accessibility and good coffee, past reviews highlight service inconsistencies and occasional mix-ups in orders. If you're looking for a quick bite in a pinch, this location has you covered, though it's wise to approach with tempered expectations.
Food & drink
Vibe
Comfort food
By owner
Street View
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I ordered the Jumbo Jack Combo with no cheese.Instead I received a Jumbo Jack with Cheese.And to top it off they burnt the bread! This should NOT be ok to serve.Get better managers and cooks who care about quality and service.
Owner response
This is disappointing to hear,Claudia.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
Went here at about 12 am.Woman yelled through the speaker that they’re only taking mobile orders.Cool.I drive away and make an order on my phone.Come back a few minutes later and there are only 4 cars in the drive through and it took an hour just for me to get to the speaker.About 25 minutes for the same woman to ask me what the order name is and tell me to pull forward.The Lightskin guy with the locs looks very dumb and like he should not be working there.He does not look like he knows what he’s doing and I say to get another worker.Instead of getting sourdough bread on my sourdough jack, i got white bread with tons of mayo on it.Don’t come here.I should’ve listened to the reviews.
Owner response
We apologize for the inconvenience.We should be running smoothly from the kitchen to the pick-up window with correct orders.We would like to investigate this concern further.Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Double smash burger, onion rings, chicken tenders...everything hot and fresh.Saturday night after 11pm, the drive thru was slow moving.Customer service was cool.Overall good experience
Owner response
Sometimes you just have to have Jack in the Box. Glad you had a great time.
American restaurant
617 S Sharon Amity Rd, Charlotte, NC 28211, United States