Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
I try to get a job here I have the experience and up to date qualifications to work here...this location is discrimination all the employees here are Spanish and two are black...myself and a friend of mine are white the managers are nice , service is somewhat good for the most part..problem I'm having is the race why not have different races I mean like seriously, y'all wonder why your store is always slow bc of the obvious facts I stated before I need a job
I comes to drive thru every morning.Ms.Sheila greets me with smile.My food is hot and made the way it was ordered.I've seen and heard how the Hispanic man and short Hispanic lady treats her.We all have bad days.People needs to be treated equally.Hire a variety of people with color.I'm Caucasian myself.
Owner response
Hi Reginald.Thank you for the feedback.We hope you'll give us another chance to meet your expectations.
If I could give ZERO stars, I would. Y'all have the worst drive thru employees.Just pulled up on drive thru serious female voice "Jack in the box!" I mean, excuse me, but I expected more welcoming greeting that I didn't get for example "welcome to Jack in the box, my name is ______, what can I get you"? But nevermind..moving on..So I place an order for 3 large curly fries & 6 ranch, ask them kindly to make it fresh cause almost every time I order fries I get them barely warm, that's 3 large fries all of it barely warm, was charged for ranch but didn't get 6, only got 3.Checked my order, fries were super fresh, thank you! Prepared change to pay for 3 extra ranch that I already paid but didn't get them, she tells me with elevated voice "we can only give out 3 ranches!" I explained I'll pay for extra, which I already did before she handed me my order, but she didn't put those ranches in the bag, so, not to make situation worse I just paid again for those 3 ranches, change was sitting in the palm of my hand, she tells me with elevated voice "yeah! I'm NOT taking that! You can just put it in my hand!! I'm like ok? So I took the change with my fingers & placed it in her hand, asked her what's her name, she mildly screamed at me with attitude "I'm not giving you my name for some ranch!!" Terrible experience
Owner response
We apologize for the inconvenience.We should be running smoothly from the kitchen to the pick-up window.We would like to investigate this concern further.Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can escalate your feedback internally.
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