Jack in the Box

Name: Jack in the Box
Address: 12309 Dessau Rd, Austin, Texas, 78754, US
Telephone: (512) 491-8200
Price range: $
Rating: 2.90

Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant

Location: 12309 Dessau Rd, Austin, TX 78754, United States
Phone: (512) 491-8200
Price: $

Opening hours

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Access

Sunday: 6 am-10 pm
Monday: 6 am-10 pm
Tuesday: 6 am-10 pm
Wednesday: 6 am-10 pm
Thursday: 6 am-10 pm
Friday: 6 am-10 pm
Saturday: 6-10 am

Drive through

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Food & drink

Vibe

Burger

French fries

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Where do I start? So the woman on the intercom is less than personable.
She clearly doesn't understand how rude she comes off when she's speaking at you through the intercom.
So I try to order the meat lovers burrito.
Mind you, this is at 10:42pm.
(I've never had a problem ordering breakfast at any time at jack in the box.
But at this particular location, apparently they stop serving breakfast all day).
She then tells me that they aren't serving breakfast.
I respond with, "I thought it was breakfast all day..." She tells me that they stopped serving breakfast all day for about two weeks but it clearly says it on the menu that they serve breakfast all day.
I don't know what happened to the customer service industry but this is one of many businesses that have plummeted in said Industry. Prior to ordering my food, I overheard the vehicle in front of me try to order Hi-C.
Not sure what flavor, but I heard enough of the conversation to know that their coke freestyle machine was out of Hi-C.
Which is one of my favorite drinks.
So I didn't even try to order it.

Owner response

Hi Devon.
Thank you for your feedback.
We take comments like yours very seriously and would like to investigate this further.
Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.

This specific store has MASSIVELY improved over the last year or two.
Service is amazing and feels like the employees actually want to work there unlike before.
The dining room was clean and I was even greeted when entering the store.
Amazing job management and employees for getting everything together! A year ago I would've left a one star review but now that is just not possible after my few recent experiences.

Owner response

Thanks for the awesome review.
See you next time.

Yeah it was quick through the drive through but I guess they don't toast the bread to the sourdough jack here.
Guess I did not receive the memo that they don't toast buns anymore.
I will say this, I took two bites and spit it out because it was terrible without being toasted.
When y'all go back to toasting you're buns jack let me know because this shiznit was disgusting!

Owner response

Hi Hector, we're sorry to hear about this experience and thank you for bringing it to our attention.
You should always expect properly prepared food at Jack's.
We'd like to look into this further.
Please reach out to us at https://www.heyjackbox.com/