Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Food & drink
Comfort food
By owner
Street View
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I've always had a great experience at this Jack, but I will never go there again.Very rude night manager(Fri 9/29/23).The night before the night manager told me to be there before 11pm.The hours posted on the door for the dining room are 6am - 11pm, I was there at 10:45 and the doors were locked, I showed the time on my phone as 10:45 and they still refused to open the door.They then pointed at the drive through window so I walked over and they continued to refuse to let me buy a burger.And the night manager would not open the doors as it was still before 11pm.They refused to give me any explanation or reason.I was working late and very hungry and it's very close to my work.
Owner response
This is concerning to hear, Vince, and we thank you for bringing it to our attention. You should always be able to get your Jack fix during all of our posted operating hours.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/
I went through the drive-through and ordered a number five no tomatoes no pickles cause I'm allergic to tomatoes once I got home my burger had two humongous slices of tomatoes.I tried calling the store seven times.No one answered, horrible horrible
Great customer service!!! Food came out perfect even though it was a custom order .They got it just right!
Owner response
We appreciate the review and hope to see you again soon!
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