Jack in the Box

I came to this spot as I wanted something quick.
I didn't expect to have to wait 15 minutes.
The older guy with a blue hat just stared at us as he proceeds to talk amongst the girls in the back.
The one girl (younger Hispanic brunette working the drive through) just stared at us with no confirmation of our presence.
There was a younger girl sweeping the lobby with no sense of urgency.
We stood there as she proceeded to sweep the whole lobby then disappeared.
The experience was ridiculous so we decided to go tonthe next spot right across the 15 freeway bridge.
I will never visit that spot again and management needs to figure out how to be more effective.
I'm surprised people in this area tolerate this.

Owner response

Today I had the opportunity to visit this establishment.I first started by practically being ignored, the manager seemed to be in a discussion with one of the employeesAnd after a few minutes of being ignored I proceeded to go to the bathroom instead.
It was only them 2 on the floor at that moment. And the girl working the drive thru, but she just looked at me. I think someone with a managerial position should have the ability to start and stop a conversation with an employee to make sure that the customers get service we need.
Furthermore, any manager having an issue with any employee should address it in private with said employee.
I dont know it its standard protocol to not give managers name out.
Because even the girl in drive thru refused to give me her name.
Btw the girl in drive thru was about 5'5" light skinned lastly, I hot my food by the girl in drive thru and she said.
"Give me a few seconds please, I've to get spoons.
Which in her return hand me a red long skinny spoon. I think those are for ice cream or something. Anyways I just wanted to share this thanks

Owner response

I just moved to the area, and have been pretty happy with Jack in the Box over the years.
The food is pretty consistent, and I think it's okay for what it is.
This location, however, breaks the mold.
They constantly over or under cook the food (like the cinnamon rolls they burned to a crisp and still put in my bag), and get things like "no mustard" or "add grilled onions" wrong.
I go out of my way to get my food from other locations, even though this one is less than a mile from my house.
I submitted a request for help to corporate with two orders they screwed up so badly I couldn't eat them on December 1st.
It's now January 14th and I have not heard back from the franchise owner.
Go someplace else if you want food. EDIT: Jack Team - I already went to that site and was ignored.
Twice.

Owner response