Jack in the Box

Today I went to the Jack-in-the-Box on 28th St.
I ordered from their advertisement menu a new stacked bagel.
They told me that that sandwich was unavailable and that they wouldn’t start selling that until tomorrow or whenever the items came in.
I said OK and I ordered a Boba drink.
They said the Boba drink would be 495 five on the written menu.
On the screen they attempted to charge me 524 for a medium size $1.25 extra for Boba and $.30 for caramel sauce.
I told them I go to Jack-in-the-Box to get this drink all the time and there’s never enough charge for Boba.
It’s included when you order the ice Boba coffee drink.
They told me to pull up to the front they told me that that’s what the price was and if they had no control over that do I want it or not? I said no thank you may have your district managers name or your general managers number he said no you are welcome to look on Google Maps if you so need that information And leave a review through there.
I said may I have the store number he said no you can Google it if you would like.
I believe that this kind of customer service is only had in the middle of the Chicano neighborhood.
It is very sad to see this and to think that because other customers do not speak speak fluent English that they can just up charge them very disappointed will not be coming back here anymore.

Owner response

The employee crisant is awsome , great vibe and very friendly , blessed us with some fresh hot food.
By far the best service I've ever had at a jack in the box at midnight.
Thank you so much for making everything fresh that late at night ! Will definitely go back If He's cooking the food !

Owner response

I enjoy the pleasure of ordering my Jumbo Jack and dining there while my food is at its best temperature.
I have to admit that the food might have sat for a minute before I was served.
It just wasn't barely made.
I still enjoyed my burger and fries, so to be fair, temperature isn't always the defining marker for me.
Lots of good food is served at room temperature, but not my Jumbo Jack please! I have to taste a real lean beef patty and it needs to be hot off the grill! I'll be back there soon and I hope I get those tasty fries just like I'm used to; hot and alot! The same goes for the burger.
Keep it simple, but please keep it hot 🔥!

Owner response