J R Crickets Cascade

There was a plethora of televisions.
Watched the Braves and March Madness.
We had lemon pepper wings and whiting, both were great!!! Service was good as well as the prices.. We were there on a Saturday, DJ got started around 9pm.. A good time was had by all..

Wow hav things changed since my last visit a yr ago.
Sum nice upgrades for the interior n still plenty o tv's; decent menu options.
But the 1 change that's bad: 20% gratuity even for 1 person r how small the tab! Are yall TRYING to run ppl away??? If so u succeeded w/me.
I won't b back.

I visited JR Crickets on June 7th, 2023 for dinner and to watch a basketball game, and I must say that my experience left a lot to be desired.
The main reason for my disappointment was the poor service and lack of professionalism displayed by the management. Firstly, the menu listed domestic beers at $3 without specifying whether it was for a draft or bottle.
However, when the bill arrived, I was charged $4.95 per beer, with the explanation that it only applied to bottled beers.
This lack of clarity in the menu's pricing information is misleading to customers and should have been clearly stated. When I approached the manager, Mr.
Trent Floyd, to discuss this issue, I was met with rudeness and hostility.
Instead of addressing my concerns professionally, Mr.
Floyd dismissed my complaint and even went so far as to become aggressive.
As a paying customer, I believe that such behavior is completely unacceptable and reflects poorly on the establishment. The overall treatment I received from the management was disappointing, to say the least.
Customer service should be a top priority for any business, and sadly, this was not the case at JR Crickets.
It is disheartening to encounter such unprofessional conduct from a business owner. I strongly advise potential patrons to reconsider visiting JR Crickets, as my experience suggests that they prioritize their interests over customer satisfaction.
Transparency and respectful customer interactions should be fundamental aspects of any reputable establishment, and it is evident that these values were sorely lacking at JR Crickets. In light of my experience, I hope that the management of JR Crickets takes the necessary steps to improve their customer service and provide clear and accurate pricing information.
Customers deserve better treatment, and it is my sincere hope that this review encourages the necessary changes to prevent others from encountering a similar disappointment.