iTea Fremont

They were so inflexible and so rude with my order.
It was our first time here and the gal was just rude beyond belief when I asked a question about adjusting my tea and if the adjustment can’t happen then if I could swap…but NOPE.
We’ve been to boba places all over the world and even with a language barrier (I.e Vietnam and Thailand) they were friendlier and accommodating.
I did notice the smiles and service with the other customers- maybe this place just doesn’t like South Asians…just East Asians…maybe they are sick and tired of all the “tech” folks…I don’t know…Oh, and the tea is bland and lacks flavor.
Try your luck anywhere else.

Placed order at DoorDash for delivery.
I order earl grey milk tea.
At first, l was not really enjoying this, I tasted the milk being sour.
I opened the cover and found this cockroach floated on my milk tea🥲🥲🥲

We visited this establishment today 04/12/24 at approximately 2:30 pm.
If I could give this place a zero I would without any remorse.
They were extremely backed up on others with numerous people waiting in the dining area.
I saw two employees enter to join the staff behind the counter and immediately a couple of F-bombs were dropped.
I saw numerous cups dropped on the floor from the preparation side.
One of the employees picked them up and looked at them.
Another employee said just wash them and that is what occurred.
A syrup top fell to the floor and it was picked up and placed on the container without being washed.
After approximately 20 minutes we received our drinks.
The fruit drinks barely had any fruit and my roasted oolong tea was horrible and wound up in the garbage.
This establishment deserves a visit from the health department and I would not recommend this business.