American restaurant, Bar & grill, Family restaurant, Hamburger restaurant
We stopped by for lunch at Islands and were seated quickly.They were very accommodating with my order requests and the food came out in a reasonable time.Very few spots top the lemonade game that Islands brings to the table and the burgers and chicken sandwich (I got mine lettuce wrapped were tasty.The waitress was okay, however it seemed a bit chaotic despite a slow restaurant that we had 3 different people check in on us and help us with something.My only major complaint and I won't knock them too much is that we had a table chugging beers, yelling and banging on the tables and it's 2pm on a weekday plus the table behind us had let their 2 kids loose and they were running around the restaurant screaming.Not an Islands issue but neither party was ever told anything.Not a reason to never go back but I'll definitely join them for the night shift.
My husband and I came into islands last weekend and we were so grateful to be sat quickly and in Maddy’s section. She greeted us with a smile and had our drinks and food out very quickly despite her full section of tables.I also have food allergies and she ensured me the food would be prepared safely, and it was! Maddy also spent time chatting with us at our table and made us feel so comfortable and welcomed.We both used to serve and know how hard it is having a full section, getting food out correctly and quickly, and making a good impression on each person that walks in. We will ask for her every time we return to islands in porter ranch!
Owner response
Hi Megan, I am extremely happy to hear about your experience! Guest service is a such a huge part of our Islands culture and we are glad that our team could provide that for you.Thank you for taking the time to leave such positive feedback :-) I’ll tell the Porter Ranch location and Maddy to keep up the great work! Thank you, Theresa customerresponse@islandsrestaurants.com
Cant go wrong with the kilauea been going here for years always good service and food.
Owner response
Hi, Thanks so much for letting us know you enjoyed your recent visit! We love hearing positive experiences and passing them on to our team.We will let our Porter Ranch location know they are doing a great job! We hope to see you again soon for some more burgers.:-) Thank you, Theresa customerresponse@islandsrestaurants.com
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