Pizza restaurant, Italian restaurant, Takeout restaurant, Pizza delivery
This place needs to fix their coupons and customer service.The man behind the counter refused to honor the Tuesday and Wednesday $9.99 each special for me and my family.We ordered 3 of the spaghetti and meatballs plus the medium cheese pizza for $9.99 EACH (see picture).We also ordered an additional salad.When my husband went to pick up, the man refused to honor the coupon.We got the coupon from this exact location a few days ago.The man claimed the coupon had a limit where it is stated as a Tuesday Wednesday special and doesn't mention a limit anywhere on the coupon (see photo).The man kept arguing and blamed it on us saying we needed to tell him and that the particular one we ordered came with 4 meatballs and garlic bread and the special only comes with 3 meatballs.So he's essentially arguing about bread and 3 extra meatballs.We would've been fine if he just took away the bread and 3 meatballs, but, again he argued with my husband refused to honor the coupon so we left.I don't think he knew how to read his own coupon.It's sad because we used to like going here now we have a horrible experience and want to avoid this place.Mexican food it is!
Owner response
Dear Laura, Thank you for taking the time to leave a review.We sincerely apologize for the negative experience you had with our coupons and customer service.We are working to address these issues and improve the overall guest experience.We appreciate your feedback and hope to have the opportunity to give you a better experience in the future.Thank you for your understanding.
Amazing Pizza.I wish I found them sooner.We do pizza every Friday for the kids and they LOVE their cheese pizza.I would also like to compliment their response to errors.My first Pizza arrived slightly cold and looked overcooked.I called for a replacement Pizza and they sent one in 35 minutes no questions asked.Pleasant staff, pleasant delivery and the Pizza is perfect.Thank you! You have a customer for life.
The store is a Northridge classic. I've been coming here since I was a little kid and it's still just as good as I remember.The staff is friendly and the quality is top-notch and consistent.You can't get any better without maybe going to Italy or something. The pizza is great but they make hands down the best meatball sub anywhere.
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