Breakfast restaurant, American restaurant, Family restaurant
This may have been our worst post-service breakfast ever.We trier something new. The staff was so nice, but they didn't have even half the people needed to run the shift. We waited for over 30 minutes to get a seat and then another 30 minutes for almost inedible food.Pancakes were raw.Hash browns were underdone and tasted like onions.Eggs were not the ones we ordered.Crepes had so much cinnamon that it couldn't be scraped off.
Owner response
Thank you Amber for taking the time to leave us a review although we’re sorry we failed to meet your expectations.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Dallas IHOP franchisee follow up with you: https://empli.fi/cs/ih78448722
Our server went by Moe, amazing service on his part, made sure we had everything we needed.Moe deserves recognition for the effort to make sure everyone is happy and satisfied.The food, while tasted amazing, the pancakes would fall apart, and cutting the food is hard due to no silverware, just a plastic fork and knife.While it wasnt loud, and the people were nice, I rated atmosphere at a 1 star.This is due to the bathroom.When I came in, I absolutely HAD to go.When I walked in, I was immediately disgusted.The toilet seat was absolutely COVERED in urine, and the floor had urine reaching from the toilet all the way to the sinks.It was obvious more than 1 person had done this, and that it had been setting there for at least 3 hours.It was no longer water-like, it was dark yellow and had begun to stain the floor.It may sound like I am exaggerating, but I am not, it was horrific.Definitely washing my clothes and shoes when I get home, and showering.Staff was informed and based on their reaction, they already knew about it.
Owner response
Thank you Paandaa for taking a moment to share your concerns.Guest experience means the world to us, so it’s disappointing when we missed the mark.Your satisfaction is important to us.Please connect with us further by copy and pasting this link into your web browser: https://empli.fi/cs/ih78840388
We came here on a Sunday morning parking lot was packed.Service was excellent.Food was excellent and they didn’t even know we were actually in a rush.Everything was on point we loved everything from point of entry to the dining experience was superb.Thank you so much guys will definitely be coming back to this location.
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