Breakfast restaurant, American restaurant, Family restaurant
The food was good! The problem in this restaurant location is no good leadership. Employees hang out and talk instead of waiting the tables.I had to get up multiple times to ask our waiter for things we needed.Mainly young ones working here.The coffee tasted old this last time! This was not the first time we had attended and noticed the same issues.They are understaffed, in my opinion.I host many large parties that would enjoy this location and food, yet this has limited my visits to this location.
First of all staff were in and out of restaurant hanging out in there vehicle once a guest arrived he would come in to sit them and walk right out. After placing our order,our drinks came out and appetizer but waiting on the food for almost 25-30 min only one plate came out which was the woka burger (order two) after 10 min the Jr Magical Breakfast Medley came out and about 10 more min the other wonka burger arrived(No Hashbrowns,No Avocados )she did say they had no more avocados.I was about to enjoy my burger but found a hair in it I let the waitress know (china) she asked if I wanted a new one done I replied yes but by this time it been too long to keep waiting on a burger.(Plus I realized it won't have avocados then I won't enjoy it) I really wanted to try the wonka burger i was excited to visit this restaurant but was disappointed on the poor service and food ingredients running out.I think this restaurant can improve if trained employees properly.There's room for improvement.
Owner response
Hi Perez, we are so sorry to hear this was your experience with IHOP.This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Dallas IHOP franchisee follow up with you: https://empli.fi/cs/ih72086916
The food was so good and we had great service.We went Saturday morning and had about a 20-minute wait.
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