IHOP

Name: IHOP
Address: 13734 W Bell Rd, Surprise, Arizona, 85374, US
Telephone: (623) 556-2151
Rating: 3.80

Breakfast restaurant, American restaurant, Family restaurant

IHOP in Surprise Towne Center serves up all-day breakfast with a cozy, family-friendly vibe that welcomes everyone from early risers to night owls. Known for their fluffy French toast and fast service, this American diner offers a variety of options including vegetarian and Halal dishes. While the occasional service hiccup may arise, many patrons rave about the attentive staff, especially Shannon and Brenda, who elevate the dining experience. With wheelchair-accessible facilities and plenty of free parking, it’s an inviting spot for all.

Contact Info

Location: 13734 W Bell Rd, Surprise, AZ 85374
Located in: Surprise Towne Center
Phone: (623) 556-2151

Opening hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Outdoor seating
Kerbside pickup
Delivery
Takeaway
Dine-in

Fast service
Great coffee

Breakfast
Solo dining

Coffee
Comfort food
Halal food
Happy-hour food
Organic dishes
Quick bite
Salad bar
Small plates
Vegetarian options

Breakfast
Brunch
Lunch
Dinner
Catering
Dessert
Seating

Toilets

Casual
Cosy

Family friendly
Groups
LGBTQ+ friendly
Tourists
Transgender safe space

Accepts reservations

Credit cards
Debit cards
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot
Plenty of parking

Food & drink

Vibe

Omelette

Coffee

Breakfast

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

It was really a bad experience.
the food was good but we ordered a side of turkey bacon and a side of sausage.
The sides came out ice cold.
Not warm but honestly ice cold.
Couldn't find the waitress, we had to get up and go find her (it was like that throughout our meal, having to find her) she took the side and flipped them in the microwave.
We actually got the same ones with the bites we took and all.
Has anyone tasted turkey warmed in the microwave, enough said.
We left them uneaten.
she saw that but ignored it.
This waitress ruined our meal.
I gave it 4 stars because it's not the kitchen staff's fault

Owner response

Thank you for your feedback regarding your recent dining experience with us.
We strive to provide excellent service and quality food, and it's clear that we fell short in your case.
Serving cold food items is unacceptable, and you deserved better attention from our staff.
We are so sorry to hear about the turkey bacon and sausage sides being served ice cold, as well as the lack of attentive service throughout your meal.
Please know that this does not reflect our standards, and we will address this issue with our team to prevent similar situations from occurring again.
Your satisfaction is our top priority, and we hope you'll give us another opportunity to provide you with the exceptional dining experience you deserve.

The staff at IHOP takes exceptionally good care of my mom.
We went in for breakfast and I have to recommend the fluffy french toast 😲😎❣️

Owner response

Diane, thank you for dining with us and for your wonderful comments about our fluffy french toast! We truly appreciate you taking the time to share your positive experience.
It brings us great joy to know that our team provided exceptional service during your visit.
We look forward to welcoming you back again soon.

After a month-long hiatus from IHOP due to poor service, we returned and had a wonderful experience.
Michelle's excellent service and attentiveness made our visit enjoyable.
The grilled chicken sandwich was delicious.
We are glad we came back.
Michelle is always great!

Owner response

Thank you for the rating! We hope to see you again soon at IHOP!