IHOP

On 12/03/2023 me and my family went to this location to get breakfast, once we got through the door we noticed that it wasn't busy but it took 5 minutes for a host to even know we were there to seat us and 10 minutes for a waitress to come and get are drink order.
We told are waitress Carlos we were ready to order as well.
It took 12 minutes to get are drinks and 45 minutes after that to get are food, when we asked where was the rest of the order he said let me look, took once again 5 minutes to get the rest by this time we were done eating.
Then the bill came and items that were on the bill that we didn't get were still on there so they went to fix bill, we paid the bill with a card and still took 8 minutes just to get my card and receipt back from anouther waitress we asked for a manager.
So a manager showed up her name was Maria she was very helpful in fixing the bill and brought us out a drink that we wanted to try then she explained to us that she was sorry for the bad visit and said that she would bring it up to her staff on what needs to be fixed.

Owner response

This place is overpriced.
2 crepes ONLY two crepes for almost $14.00 is unreal.
The servers are ok, I always go pretty late/ early between 11 pm and 2 am.
Its pretty empty and the food still takes awhile.
It does taste amazing though so not really upset.
My only issue is The servers barely check on you and dint really bus their tables.
It could be worse though..Its pretty mediocre for the pricing but I enjoy it.
With great company you can enjoy any place :) ill go back again.
Was actually thinking about working there!

Service was great & restaurant clean & well decorated.
We ordered salads from the 55+menu.
The salad greens were crisp & tasty.
The strawberries tasted fresh & flavorful but the blueberries were missing.
The grilled chicken was sparse & the entire salad was served in a small soup bowl like a dinner salad portion.
We expect 55+ menu items to be smaller than regular menu, However, for $20+ this was inadequate.
Would have gotten a better portion on kids menu.
Sure glad the I-Hop near our home isn't like this Phoenix location.

Owner response