Breakfast restaurant, American restaurant, Family restaurant
Service absolutely sucked.We ended up waiting for 45 minutes when there were empty seats and we were told it would be 15-20 minutes.Our Pancakes were literally hard.Got charged $1.49 to scramble the damn eggs like tf.Save your money and go to Waffle House.
Owner response
We're so sorry for this frustrating experience, Jess! We appreciate you taking the time to share this with us and would like to learn more so we can not only coach those involved and do better by our guests, but follow up with you as well.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Raleigh IHOP franchisee follow up with you: https://empli.fi/cs/ih78840594
So the best thing was the food though it came out not that warm.Waitress was lack luster and very dirty.Management was there but washing dishes and not leading.The kitchen was putting out the food but the expeditor was ensuring the food was leaving the kitchen.We almost had a show to the royal rumble with two of the servers in the kitchen.Personally I would fire the whole front of the house. I would not come back until this is fixed and the pancakes look like the server got hungry!
Owner response
John, we are so sorry to hear about your visit with us.Letting our guests down is never our intention.We'd like the chance to learn a few more details and follow up with you in the next few days.Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih75362761
The food was great and hot when it arrived at the table.We were one of four parties at the restaurant. There was only one person working there and she was doing it all.Seating customers, taking orders, cooking food, waiting tables, checking tables for further service, and billing the customer for checking out. I had to get up and ask for the bill after a long wait.Cuto's to the lady, she was awesome, just not enough help to be effective.
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