Pizza delivery, Pizza restaurant, Pizza takeaway
Food & drink
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Pizza
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DO NOT ORDER DELIVERY FROM THIS STORE! I've ordered delivery twice from this store and twice they have disappointed. The first time I had pizza delivered, my food was stolen by the door dash driver and I had to pick up my remade food.All in total, it took me 2 hours to have my food to me. The second time I ordered delivery, it took 50 minutes for my food to arrive and they forgot my drink.A drink that I was forced to buy because of their pre tax 12 dollar minimum.I tried calling the store twice to get a refund and no answer.Not to mention, each slice of pizza had only 3 pepperoni slices each! Fool me once, shame on you.Fool me twice, shame on me.Fool me thrice...well there won't be a thrice because I'm never ordering delivery from this store again! If you want good delivery, order from the Papa Johns like 10 minutes away.They use actually delivery drivers and not door dash. If you must order from this store because you like the taste of hungry howies, order for pickup.The experience is vastly different.
Owner response
We're disappointed that we let you down, Fonkeng.Please know that your feedback is very important to us.We truly value your opinion and would love to connect with you on how we can improve.At your convenience, please give us a call at 888-828-4075.
Ordered pickup.When I got home, the pizza was soggy.Upon eating it I encountered uncooked shredded cheese.Strings of cheese hanging.(Had to eat it with a fork because it was so soggy!) the crust was so soft, it looked like it was only microwaved.At least the cheese bread was good.
Owner response
We're truly sorry to hear about your experience with our pizza.It's important to us that our customers receive the best quality food and it seems we missed the mark this time.We'd appreciate the opportunity to make things right.Please reach out to us at 888-828-4075 so we can address this issue.We're glad to hear you enjoyed the cheese bread, and we hope to provide a better experience in the future.
Found hair baked into my pizza called the store and told them I wanted a refund was told the manager wasn't able to do refund and they would bake me another one.Why would I want another pizza from a place that sent me food the first time with hair in it.I said I didnt want another one and she hung up on me.
Owner response
Hi Heather, thank you for taking the time to share your rating.Quality experiences are what we're all about, and your feedback allows us to know how we can improve.When you have the chance, please contact us directly at 888-828-4075 so we can learn more about your visit.
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