Seafood restaurant, Chicken wings restaurant, Sweets and dessert buffet, Family restaurant, Fish restaurant, Fried chicken takeaway, Oyster bar restaurant, Restaurant, Soft drinks shop, Southern restaurant (US)
Food & drink
Vibe
Fried chicken
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
The food is delicious! The customer service can be improved it was over a 20 minute wait.I had to repeat my order at window after saying it at intercom.The atmosphere isn’t the best but it’s not the worst either.I would definitely come back again.
Owner response
Thank you for your feedback and for giving us a chance to serve you! We're delighted to hear that you found the food delicious and that you would consider coming back.We apologize for the wait time and the need to repeat your order at the window.Your feedback regarding customer service and atmosphere is valuable to us, and we'll work on making improvements.We look forward to providing you with a better experience on your next visit! Best regards, The Hook's Catch Seafood and Wings Team
I did have my food delivered so the steam did effect the freshness.The shrimp were pretty seasoned and tasty .The catfish was thin and they only gave me one packet of tartar sauce.The fries very basic no seasoning .Overall I will say a 7/10.
Owner response
Hi Candy! Thank you for sharing your experience and for your honest feedback.We're glad to hear that you enjoyed the seasoned shrimp, but we apologize that other aspects of your meal did not meet your expectations.We appreciate your comments on the freshness and the accompaniments, as they help us improve our service and offerings.We'd love to make your next experience a perfect 10.Please consider giving us another try and feel free to request more condiments or specific preparation notes for your order.Don't forget to join our Hook's Catch Rewards Club at www.hookscatch.com for special deals and updates.We so look forward to serving you better next time!
Update: I gave Hooks another Chance after the owner and the employee who I had initial contact with apologized and clarified the issue.The truck had not made delivery and he didn't lie so that was my bad.Since my return the salads have improved and been good.Really their food is always good that's why it was hard to not try again.Shout out to management and the new employee Barbie and MJ for making it right my review is 5 ⭐ from a 1 initially.Keep up the good work! Picture attached of the amazing salad I got! Thanks again! Old: They double charged me for a kid's meal chicken strip and I ordered a grilled chicken salad that they gave me little to no lettuce after initially asking for extra lettuce.When I brought it to their attention they lied about not having any more lettuce just because they were busy.They definitely need to step their game up and higher some additional staff that can offer good quality service and food.I'm very disappointed and honestly they lost a customer.
Owner response
Hello J.Joseph, thank you for sharing your feedback.We're sorry to hear about your recent experience.We take your concerns seriously and are looking into the matter regarding the kid's meal charge and the salad preparation. Please reach out to us with your receipt details so we can address the billing discrepancy.Your satisfaction is important to us, and we are committed to providing quality service and food. We value your input and hope to have the opportunity to serve you again under better circumstances.
Seafood restaurant
2750 Scenic Hwy, Baton Rouge, LA 70805, United States