Hardee’s

I forget how we were greeted at the drive thru, but it wasn't good.
I asked to try two of the wraps.
" We ain't got no more wraps" I was told.
Then my wife asked for a breakfast platter with cheese in the grits.
She also wanted cheese in the eggs.
I forget exactly what she said, but I wanted the same thing.
All we got was " Drive around ".
No total or thank you.
Seem like she was mad because we added the order.
Got to the window " 17.09" She said.
Closed the window halfway and was saying something.
She seemed angry.
Opened the window, gave me my card and the receipt without looking at us.
Closed the window halfway again with more of the same.
She gave us our food, didn't say a word.
I was disappointed yet again.
I stopped patronizing Hardee's long before the remodel because of this same kinda stuff.
The only places in the area you get good customer service is Chick-Fil-a and Arby's. To top it off, didn't give me grits.
Had two steak biscuits instead.
The name on the receipt was Rokiece W.
Won't be back.

Owner response

First was greeted with how everyone loves her Customer Service and how EVERYONE was tipping her today.
We ordered 2 steak biscuits and 1 hash round.
The biscuits were hard and crunchy and shattered.
Mine was pieced together like a jigsaw puzzle put together by a 1 yr old.
The steak was overcooked and dry.
The hash rounds had obviously been started before the oil came up to temperature.
They were stuck together in one GREASY lump and were falling apart when dumped.
The grease was literally dripping from the box.
The final insult was that everything was cold - not room temp - COLD.
We tried to feed this insult to our neighbor's dog, who is malnourished.
EVEN A STARVING DOG REFUSED TO EAT IT!

Owner response

I was placing my order today, 4.11.2024 from drive-through... and encountered the rudest woman ever !! She purposely was rude the whole time I was placing my order.
I'm not coming back no matter how good the food has been in the past. What happened to the Wonderful black woman who used to work there for so long Before the recent remodel and the great black man who Always make sure you got what you ordered and cooked to perfection. It's employees like that, that keep people coming back for as long as you live. FIND THEM AND BRING THEM BACK !!!

Owner response