Bar & grill, Sports bar
Our server was very friendly and accommodating.The atmosphere is awesome with screens and games everywhere.Great environment. Unfortunately the food was rather bland.It looked great but simply lacked flavour and was surprisingly disappointing - especially considering the cost.A $26 burger should be off the charts amazing not just “meh”. I’d rate the service and atmosphere at 5/5 but the food is probably a 3/5 or even a 2.5/5. Beer was also way overpriced so I simply stuck with water.$80 (before tip) for a burger, two kids meals, and a sandwich should really result in an amazing meal.
Owner response
Dear Mr.Achte, Thank you for dining with us.While we are happy you enjoyed our outstanding service and comfortable atmosphere, but we regret the entrée you ordered did not meet your expectations.Your comments will be shared with our chef, and we are grateful for the feedback.We hope you will dine with us again to try other items which may be more to your liking. Warm Regards, Joel Garcia Guest Services Concierge
Lea the bartender did a great job.She was personable and friendly. Group of 5 were seated promply and our server was attentive and courtious.Food came quick and with mixed reviews. The salmon was dry and overcooked.The pineapple shrimp was a nice display piece.
Owner response
Dear Mr.Johnson, We appreciate your compliments regarding our restaurant and our excellent service.We will share your kind words with Lea.However, we are sorry you were disappointed with some of your selections.Your comments will be shared with our chef, and we are grateful for the feedback.We hope you will dine with us again, as we have many delicious selections from which to choose. Warm Regards, Joel Garcia Guest Services Concierge
Waited 90 minutes (including 40 minutes to get seated after being told it would be a 20 minute wait) and finally got up and left because we still didn't have our food.People who were seated 30+ minutes after us were getting served and our meals were nowhere to be found.Our server said they were short staffed because management kept cutting shifts.She went to check the status of our food and never came back! I hope she quit and found a job at a restaurant that cares about its staff and customers.
Owner response
Dear Ms.Durgin, Thank you for leaving your review.We were disappointed to read that you did not dine with us, and we sincerely apologize that your experience did not meet the high standards we strive to provide each and every guest.An unusually long wait is certainly not in line with our commitment to efficient service, and we understand how frustrating this was for you.Please be assured that we take your comments seriously and will address these concerns with our team to ensure we focus on providing seamless hospitality and visits to our guests.We are grateful for your patience and feedback, and we hope you will give us another chance to make a better impression. Warm Regards, Joel Garcia Guest Services Concierge
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