Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant
I don't know how they got a 3.9 rating, but to me they're a 5⭐ I've never been to a pollo loco with this kind of outstanding service, speed n quality.Love this place.
Owner response
Thank you so much for your 5 star review, Silver! We will share this with the store team to let them know to keep up the amazing work.
The cashier/server belongs at 5 star restaurant.She was cheerful, considerate, thoughtful and catered to our every need.Each of us should be as considerate and kind and thoughtful and ideas with others.If so it would make us all better.
The quesadillas were fine but the chicken was so dry you needed to pick off the top half to find anything that hadn't been thru laying out in the sun all day.Gross. Pico de gallo salsa was bad.Green salsa was tasty as was the broccoli.Mac and cheese was ugh.Don't bother with this place.
Owner response
We’re so sorry to hear about your recent experience with us.Food quality is a top priority of ours, so we thank you for taking the time to bring this to our attention.If you could please provide these details to us at www.elpolloloco.com/contactform to ensure the appropriate actions are taken, we would greatly appreciate it.Thanks for your feedback.
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