Golden Chick

By far, worst experience I’ve ever had a fast food restaurant, not only did the staff have an attitude the entire time.
We arrived at this location at 9:25 PM and did not receive our food until 1024.
Not only was our food completely cold and half of the items we asked for weren’t even in the bag and they sincerely didn’t try.
Matter fact, mid order a girl in the store stared at our horizon walked away.
Not only did they state that they were about to close, which was not true since they didn’t close until 11 they told us that they were completely out of sides, and proceeded to attempt to accommodate for us.
Not only did they not give us what we ordered.
They then decided to completely forget our side and that they weren’t gonna give it to us and all of our food was extremely cold so we end up having to re-warm it completely when we got home because everything was completely cold as if it had been sitting out not only we receive cold chicken, but we also received old chicken and sides, which makes no sense since we sat there for 45 minutes , if that.
Staff, and management need to complete upgrade because this is absolutely unacceptable and horrible.
I do appreciate the young man who came to accommodate for the things that we have to deal with.
But he also thought it was a joke to not give us half of our food so there’s that too.
Btw they gave us old food let me not forget that one

Owner response

Friendly staff and delicious food! Hot and Freshly made to order.
Had the Corn Nuggets, Chicken Sandwich and Brownie! If you are a chocolate lover, I Highly Recommend the Brownie!😍

Owner response

I always like the food at Golden Chick.
Even at this location, the food was good.
However, the service here is quite lacking. The young lady that took my order either did not care about this job, or just had no personality, but that isn’t my complaint here. My issue came after I placed my order and asked for sauce.
The young lady simply said “It’s 42¢.” Now, I don’t carry cash, so I handed her my debit card.
She then proceeded to tell me that there is a minimum charge for debit cards and I’d need to buy 3 BBQ sauces to use my card. “Well, if that’s the case, why didn’t you mention that when I was ordering?”, I said. I’ve never been to a Golden Chick that has charged extra for dipping sauce, so it never crossed my mind. I’m not sure why they aren’t asking this with every order.
“Would you like gravy or dipping sauce?” I don’t feel as though that’s unreasonable.
They are taking 1000 orders a day.
It seems logical. And it’s not really even the 42¢ that bothers me.
It’s the attitude behind it and the fact that they could have said “You know, you’re right, sir.
We should have asked you when you placed your order.
Please, take this BBQ sauce and enjoy your meal.” But instead, you now have one more angry customer, and another bad review on Google.

Owner response