Freddy's Frozen Custard & Steakburgers

Name: Freddy's Frozen Custard & Steakburgers
Address: 13628 Washington St, Kansas City, Missouri, 64145, US
Telephone: (816) 934-4100
Price range: $
Rating: 3.40

Hamburger restaurant, Fast food restaurant

Location: 13628 Washington St, Kansas City, MO 64145, United States
Phone: (816) 934-4100
Price: $

Opening hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-11 pm
Saturday: 10:30 am-11 pm

Food & drink

Vibe

Cheeseburger

Burger

French fries

By owner

Street View

Menus and Prices

Freddy's Frozen Custard & Steakburgers menu prices 1

Freddy's Frozen Custard & Steakburgers menu prices 2

Freddy's Frozen Custard & Steakburgers menu prices 3

Freddy's Frozen Custard & Steakburgers menu prices 4

Freddy's Frozen Custard & Steakburgers menu prices 5

Add Your Review

Reviews

This location is odd.
Next to green light ;) so you think it would be busy.
Nope.
Drive through is steady.
Inside dead.
Serious.
Service is good.
Lady up front nice.
Lots of employees.
So why is the men’s room urinal dirty.
Send a dude in there and clean that restroom. Fry portion small.
Bun was cold? Tomato slices were the ends.
No fry sauce out.
Must ask. 152 liberty better bigger fry.
Better burger.
But still a Freddy’s burger.
Probably won’t go back to this location.

Owner response

We are very sorry your experience was disappointing and have forwarded your comments to the local management team for their immediate attention.
Please send us your contact information securely at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
They will want to hear more about your experience!

For the past 3 weeks every single time I go there the fries are cold, some sort of dark brown color, and half full. The manager was very rude to me on the phone and gave me a lot of unnecessary attitude.
I was very shocked that a manager would compose herself like that when it was a simple complaint. Will not return.

Owner response

Normally, this place is great with tasty hamburgers and ice cream.
My last visit was horrible and I will not be visiting this location again. I ordered some food to go inside the restaurant.
My son and I waited patiently for our number to be called.
And waited.
And waited. I walked up to the counter only to realize they gave our order to someone else in the drive through. I understand mistakes happen, but they didn't do anything to compensate our order, and tried to give us our cold food that was returned from the customer via drive through that received our meal. It would definitely help if half of the kitchen staff was not on their phone the whole time.
Of course they were distracted. This occurred on 3/21 at about 8:30 to 9 pm.

Owner response

It is discouraging to learn of your experience with us.
Your feedback helps us improve and we would like to learn more about how we can make this better.
Please visit our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.

Reservations