Italian restaurant, Restaurant
Food & drink
Vibe
Pizza
Juice
Rigatoni
Caesar salad
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
The atmosphere and vibes are great. Our waitress was on top of everything and made good recs.The food however is doesn't match up with the hype and wait times. Yes we had to wait 30 minutes on top of our reservation, which already put a sour taste in our mouth. Old fashion drink was 5/10 drinkable but not mixed well. Okay first time but wouldn't recommend to someone.
Owner response
Hi Torwah, First and foremost, we would like to thank you for visiting Frannie & the Fox yesterday. There are so many fantastic restaurants in town, and we are thankful for every guest that walks through our doors. The team here at Frannie's take pride in the food, drinks, service and the ambiance we offer our guests. However, it sounds as though we were not able to give you the positive experience we try hard every day to offer all of our guests. I want to personally apologize for our lackluster performance, however would like to thank you for your feedback. Reviews such as yours helps us address problems and gives us the opportunity to improve upon them in order to give all our guests the experience we work so hard to create. We are hopeful you accept our apology and would like the opportunity to prove to you and a guest that we can do better. If you are interested, I would like to invite you back at a time of your choice and to allow us to create a much more memorable experience with us. If interested, please reach out directly. I look forward to hearing from you soon. All the best, Jonathan jbentley@hotelemeline.com
I was a hotel guest and overheard while checking out that this restaurant was in the top 10 best hotel restaurants in the south for some publication.Based on my poor experience, I was surprised to hear this, and I could only guess it was awarded by Mad magazine.Turns out it was USA Today, so I wasn't far off. The decor is nice and on-brand for the hotel itself.We had reservations and were sat quickly. The seating we had was not very private, and it is loud in the area of the bar overall.It may be quiter elsewhere in the restaurant, but I can't speak to that.It was difficult to converse due to the level of noise. We ordered meatballs, fried crab balls, a peparoni pizza, and chitarra (square spaghetti). Both the meatballs and crab balls had good flavors.The issue I had was temperature.Both were too cool.The bread that came with the meetballs was very salty. I didn't eat the pizza, so I will not comment other than to say it was a limp, wet mess.This was especially awkward because there was no pizza server, so the toppings would fall off the limp slice while trying to make it to the plate. The chitarra was under seasoned and devoid of flavor.That was surprising since basil and saffron were supposed to feature in the dish, along with lobster meat. The pasta itself was also unremarkable, just there.I ate a few bites, picked out the lobster (tasted as basic as could be), and then set it aside. Service was passable but apathetic.I had my water refilled often, but tea went without refilling for my dining partner. If you are dining here, maybe stick to the apps.Compared to similarly priced italian "fresh" redtaurants I've been to in SC, there are better options.I will not be back for a dinner.
Owner response
Hi Jonathan, Thank you for dining with us the other night and taking the time to leave your feedback.While we always strive to give our guests the best experience possible it sounds like we failed in this instance and for that I do apologize.We are always happy to seat our guests wherever they are most comfortable and I wish that you had asked at the time for a different table, many of our guests prefer to be sat in the more boisterous areas of the restaurant while some are happier further back in the dining room where it is a little quieter and more intimate.Again, I'm sorry about the temperature on your appetizers, we would have been more than happy to address that with the kitchen if you had brought it to our attention in the moment. Chef Paolo Rossin chooses to serve a very traditional Neapolitan style of pizza from his home country of Italy, and it is quite a bit different than other pizzas offered around town.That being said, there is always room for improvement and I will address your concerns with him and his team.If you ever decide to come visit us again please reach out to me at bmandeville@hotelemeline.com and I would be delighted to make sure you have a better experience. Kind Regards, Ben Mandeville AGM of Food and Beverage Hotel Emeline
We would come back here even if not staying at the hotel.Excellent pizza and rigatoni, beer selection and custom drinks.Dress code is high-end fashion to tee shirt and jeans.Prices are very reasonable for food, drinks and service.Great bar to dine and drink alone at(and meet someone new?).Outdoor indoor or hybrid of that for dining.Many patrons looked like models.Hidden barroom in back an oasis(opens at 5pm).Any issues? The manager is great!
Owner response
Hi, Thank you for your kind review, we look forward to hosting you again at Frannie & the Fox.
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