Sandwich shop, Caterer
Firehouse Subs at Wolftever Crossing is a beloved spot for sandwich lovers in Ooltewah, TN, known for its casual vibe and hearty offerings. With an extensive menu that includes everything from classic club subs to healthier options, it's easy to find something satisfying here. Diners appreciate the friendly staff, especially Allie and Josh, who elevate the experience with their welcoming personalities. Though service can be hit or miss, the delicious food keeps locals returning for lunch or dinner. Accessibility features and ample parking make it a convenient choice for everyone, including families.
Food & drink
Vibe
By owner
Street View
I typically do not have any problems with this location.Usually the service is great.Today when I went to order the staff was extremely rude.They did not get my order right the first time so I had to order a second time.The lady that was preparing the food had the audacity to accuse me of taking extra chips & I had to show her that I paid for those chips with my combos.Very disappointed in the service today and hope they improve their hospitality in the future.
Owner response
We are truly sorry to hear we failed to impress you.Please know that we take your concerns seriously and hope you’ll provide us more information at www.firehousesubs.com/support for leadership to address this properly and make this right with you. Anna/Guest Services
Great place! One of my favorite places to go to love the food I am always trying new things on the menu and they never disappoint.One of my favorites is the club sub.I came in and Josh helped me he was so great! Very welcoming personality and great service.Best experience at this Franchise.One of my favorite places to go to.Highly recommend this place very welcoming and great atmosphere.
Owner response
Your review, Rebekah, was awesome to read! Hearing what a great job the Firehouse Subs Wolftever Crossing team did makes us so happy.One of our main goals is to provide our guests with sincere, heartfelt service and your comments let us know that is what you received.Stop in again soon! Anna/Guest Services
Giving one star from one experience but still.I ordered a New York steamer with just meat and cheese for take out, once it got to me there was sauce.Tried to contact them and they didn’t pick up, and couldn’t connect with support for 24 hours.So I ordered delivery from DoorDash, again ordering a New York steamer with just meat and cheese.I’m honestly not sure if they gave me the sandwich I ordered or a different one, either way there was tomatoes lettuce and onion.The printed receipt on the bag was accurate to what I ordered but the sandwich was not.It may be weird to order a sandwich with just meat and cheese but for them to mess it up twice??? Signed, sad and hungry
Owner response
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service.Hanna, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible.Thank you for bringing this to our attention.We hope to see you again soon to prove we can do better. Anna/Guest Services
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