Firehouse Subs Westnedge Avenue

Francesco Renner

Firehouse Subs on Westnedge Avenue is a gem for sandwich lovers! 🌟 Their Italian Meatball Sub is a must-try - perfectly seasoned with a rich marinara. The casual vibe makes it great for a quick lunch or a laid-back dinner.

I was impressed by the wheelchair accessibility, ensuring everyone can enjoy a meal here. Plus, they offer convenient options like kerbside pickup and delivery!

The kids' menu is a huge hit with my little ones, and the seating area is spacious. Highly recommend stopping by for a satisfying bite! 🍽️ What’s your favorite sub?

The best steak sub out there right now in my opinion.

We arrived at about 8:15 and received what I can only describe as horrendous and downright disrespectful service both during ordering and during our meal.
Customer service during ordering was gloomy and no effort was made to clarify a somewhat confusing order system for my elderly grandparents.
After receiving our food which was fine and wasn’t the issue, we sat down with this awful music based on the video game Five Nights at Freddy’s, a horror game.
We asked nicely if they could change the music to something more suitable for eating or a family setting as the lyrics were gory and violent and were met with the response, “we’ll take it into consideration as we quite like this music”.
Keep in mind we’re the only people in this location.
Eventually the YouTube music video ended and a worker came out to cue up another video.
I asked him if he could possibly put on something other than FNAF and he responded with “I think you’ll like this next one.” I did not as it was more gory and more explicit even going as far as describing oral sexual fantasies which made my little brother leave the establishment.
We could hear talk about them wanting us to “see what their life was like” and other highly disrespectful comments towards me and my grandparents.
Bottom line I think that all three workers in that shift should be fired and avoided like the plague by all food service as they single-handedly blemished me and my families view on Firehouse subs.
We will not be going back for the foreseeable future and will suggest the same for any friends and acquaintances we come in contact with.

Owner response

My adult son and I stopped to order carryout yesterday evening.
The place was empty with four employees.
One employees was on her phone.
The others watching a movie on the wall.
We were not greeted.
We gave our orders.
Questions asked were answered as short as possible.
We ordered duplicate sandwiches except one without cheese.
I asked that they mark the box.
No answer.
When we got our order I got a short teenager answer.
Good food.
Clean place.
Your teenage help needs to be taught what customer service is and made to stop watching TV and go through cell phone withdrawal while on the clock.

Owner response