Sandwich shop, Caterer
I orderd a small cuban sub and it was literally 2 inches long.By far the worse experience ive had while dinning out.I had to go look for something else to eat because i was starving after that meal.I do not recomend this place to anyone.What a joke this place is.
Owner response
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service.Adrian, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible.Thank you for bringing this to our attention.We hope to see you again soon to prove we can do better. Anna/Guest Services
Very clean.The staff wiped tables quickly and regularly.About every 20 min.Someone spilled a bit of drink and self cleaned with napkins.The staff got right on it, mopping the spot.The food was amazing.The hook and ladder salad was excellent.I will be returning.
Owner response
Your review, Carla, was awesome to read! Hearing what a great job the Firehouse Subs Tucson Spectrum team did makes us so happy.One of our main goals is to provide our guests with sincere, heartfelt service and your comments let us know that is what you received.Stop in again soon! Anna/Guest Services
Very good food, friendly service.Pricing is a little steep, but still good.They have neat Coke Freestyle with over 100 flavors.Like these things a lot.Now for the bad.Fruit fly infested.All around the soda machine, around your food.Probably all over the food prep line.Doubtful the employees working there are oblivious to this, noticed it within 5 minutes of being there.Just call a pest control company, probably the one they have on contract and this dealt with.Easily be 5 stars if wasn’t for fruit flies all over.
Owner response
Sam, the less than 5-star experience you describe is not what we want our guests to experience.We would appreciate another chance to make you a fan, please provide us more information at www.firehousesubs.com/support so we can alert the leadership team to address this properly. Anna/Guest Services
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