Sandwich shop, Caterer
Food & drink
Vibe
Sandwich
By owner
Street View
Menu 1
Menu 2
My first time to firehouse subs w my husband and toddler and I had a FANTASTIC experience thanks to the WONDERFUL staff! Not sure their names: a manager (long brown hair), a blonde girl and young man ( I think in training) and they were great.The manager was very kind and patient with our extremely complicated order and very kind w his coworkers making it a great atmosphere for myself and my family to enjoy our dinner.The hard work doesn’t go unnoticed and I hope others and upper management acknowledges that!
Owner response
Thanks for the love, emma.We're glad to hear your visit with us was a 5-star one.We'll share your compliments with the Firehouse Subs Salem team.Thanks again! Anna/Guest Services
Went to grab a couple subs and the young employee at the register couldn’t keep his hands off of his hair and face and never washed his hands but proceeded to put gloves on.While I appreciate the gloves there is still a cross contamination concern. And to top that off another employee comes in from smoking a cigarette and didn’t wash his hands either and proceeded to put on gloves also.Unfortunately they were making my subs which didn’t make me feel very good. I did speak to the manager and he did ask the employees to wash their hands. I don’t enjoy leaving a bad review, but this is a health concern.Please do better!
Owner response
We are sorry, Dennis, to hear your visit left you less than satisfied.Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark.Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services
The sub was not as good as one's I had before. The staff were not really friendly. Detected a big attitude with one guy.I felt like I was bothering him rather than being treated as a customer. Atmosphere was the same.All the staff didnt want to be bothered with customers.
Owner response
We are sorry, Sharon, to hear your visit left you less than satisfied.Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark.Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services