Sandwich shop, Caterer
Food & drink
Vibe
Sandwich
By owner
Street View
Menu 1
I went in to pick up my mobile order .No one spoke to me at all.Or acknowledged I was there at the register.I got my order off their rack but there were no chips.I asked a guy where do I get the chips he acted like he was too busy to answer and pointed at the register. I went there and they pointed behind me across the store along a wall where there was a chip rack. The area you get drinks is pretty dirty makes me wonder what the inside of that ice machine looks like.
Owner response
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service.Heather, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible.Thank you for bringing this to our attention.We hope to see you again soon to prove we can do better. Anna/Guest Services
Food 10/10 and the place was very clean .The manager Shaniya made sure I enjoyed my experience in the store she was absolutely delightful and i can tell her employees enjoy working with her.Highly recommend she deserves 5 stars
Owner response
Thank you, jaamal, for visiting and sharing this awesome feedback with us.We're glad to hear you think our selection of subs is so great.We hope you’ll visit us again soon for another heartfelt experience! Anna/Guest Services
My sub was drenched in the ranch sauce.The bread was had spots were the bread was wet and the meat taste wet as well.I tried to make sure I came in before 9 o’clock.It wasn’t my plan to come in there, but the place I was going to go was closed, so I came in there because I like the subs.The German spoke when I walked in and I spoke I’m not sure if you heard me however, I did speak with the employees spoke to me I also was very hungry so I was disappointed I have acid reflex and it made it worse I normally have not problem when I come that one.
Owner response
We take pleasure in offering our guests hearty and flavorful food along with heartfelt service.LaToya, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible.Thank you for bringing this to our attention.We hope to see you again soon to prove we can do better. Anna/Guest Services
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