Firehouse Subs Jones Valley

Your food has hit rock bottom and it has become inedible.
When you are in the food business your food is your life’s blood and when you quit caring then it’s over.
I have been a loyal customer since you were in your other location in this shopping center and I am moving on from you.
There are way too many choices out here that are a better value and MUCH BETTER QUALITY.
I have ordered numerous Hook and Ladders through Grub Hub that were disgusting so my wife and I thought we would actually visit the restaurant to see if it was Grub Hubs fault.
NOPE! It’s you and your staff.I catered numerous lunches from this location when I did pharmaceutical sales and if I were still working I would be embarrassed to bring this into a physicians office.
Actually, I would be scared they would get sick after eating this poorly prepared food.
My wife and I were there at 12:05 on a Friday, there were 4 people eating at 1 table and 2 at another with only me and my wife ordering so the crowd is not a valid excuse .
Actually, it should have been a red flag to my wife and I.
Once upon a time this location was jumping.
The lines were long because it was worth waiting for.
On our visit we noticed the apathy among employees is unlike anything we have ever seen.
Hook and Ladders are supposed to be steamed or heated .The last FIVE I have ordered have been cold, stale and hard.
4 through Grub Hub and this last one in person.
The bread is so hard that I can’t bite through it and when I get a mouth full of the bread it’s absolutely awful.
I attempted to revive your most recent disaster with a wet paper towel in my microwave but it was useless.
Also, the sandwiches completely fall apart now because you have absolutely no idea what you are doing when you prepare them.The hard bread tells me you no longer care about the product you put out and neither does your management .
You aren’t heating your sandwiches and it’s from laziness, not due to a crowd or a rush.
Stale bread (white bread) in a sandwich shop is a sign of poor food inventory and a staff that gives zero f’s.
You should be turning over bread so fast that it doesn’t have time to get stale unless it isn’t stored properly.
I’m betting 100% the bread used for my Hook and Ladder was left out unwrapped from the night before and you didn’t have enough customers to move it out before I showed up.
All of your diet drinks were out too and you didn’t know how to repair the machine on a Friday, during lunch hour, with no rain, while school is out.
The missed sales opportunities uncovered after 1 in person visit was astonishing.
Of course , you can’t trick the public very long with an inferior product and it seems that word is getting out as evidenced by your pathetic lunch crowd.
We see when you cut corners, when quality goes down and service plummets and that’s when we go to other businesses.
This economy is horrible and I dropped $54 on a lunch that’s unfit for prisoners.
For the owner, I STRONGLY suggest you spend more time in your business because your losses can be easily identified in 1 lunch hour.
If you can’t spot them then that’s a different level of incompetence.
If you are the owner and you were there on Friday, June 7, 2024 at12:05 then sell your business because you either don’t know how to run it or you don’t care… neither is good.
If you choose to keep it and not change anything then remember this review when you are sitting across from your bankruptcy attorney.
You have nobody to blame but yourself.
I noticed you are hiring… you should probably ask Chick Fil A how they do it.
Chick Fil A seems to get really good help and puts out outstanding food during peak business hours with a line around the building.
Kinda like this location once did.
Now, you can’t put out 4 sandwiches with 6 customers in the dining area and 6 employees doing nothing.
I have been extremely fair by giving you 5 separate chances.
Most people leave after 1.If the tone of my review sounds angry it’s because I am.
Shame on me for giving you a 5th chance. Anna, thanks for the contact.
I sent this to corporate

Owner response

Amazing Subs.
We stopped by and the young cashier was extremely patient.
I had a 1st timer with me and we literally took our time.
The young man answered each question patiently.
And allowed us to browse the menu until we were ready to decide.

Owner response

Horrible customer service, i am just a doordash driver, but if there is a shelf designated to doordash orders it should be utilized! The woman who "assisted" me was incredibly rude and unhygienic and overall just a very frustrating and tiresome experience.

Owner response