Fazoli's

Name: Fazoli's
Address: 11806 Standiford Plaza Dr, Louisville, Kentucky, 40229, US
Telephone: (502) 969-4442
Price range: $
Rating: 4.10

Italian restaurant, Caterer, Family restaurant, Takeout restaurant, Pasta shop, Pizza restaurant, Restaurant

Location: 11806 Standiford Plaza Dr, Louisville, KY 40229, United States
Phone: (502) 969-4442
Price: $

Opening hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10 pm
Saturday: 10:30 am-10 pm

Drive through

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10 pm
Saturday: 10:30 am-10 pm

Food & drink

Vibe

Pizza

Fettuccine Alfredo

Pasta

Spaghetti

Sandwich

Buffalo wing

Breadstick

Rigatoni

By owner

Street View

Menus and Prices

Add Your Review

Reviews

This is my first and last time coming here I should be able to alter my order without being yelled at.
I wanted to change my Italian sub to a meatball sub.
I only got one thing , I’m the only one in the drive-through line and the place looked pretty empty by the way.
when I told the young man at the drive-through I wanted To change my sandwich he slammed the window in my face and yelled .
I could maybe understand if they were really busy but again there was no one in the drive-through in the parking lot was pretty empty.
I just pulled off without my food, I didn’t trust to eat it after that

Owner response

Hello Precious Williams, We're so sorry to see your last experience resulted in a 1 star review.
We really appreciate you taking the time to let us know about your experience.

Angel was great, even helping when the amount of my purchase made no sense to me she was very kind and clearly explained everything to me, so that I was able to understand.
Definitely a good worker and needs a raise.

Owner response

Dear Damion Waldbrunn (Omniversal INC.), Thank you very much for your 5 star feedback! We really appreciate you taking the time to let us know about your experience.

I have actually never experienced a worse level of customer service than I have received here, and I have eaten at some very sketchy places.
The young man greeted me at the drive thru with a loud deep sigh and “yeah order when you’re ready.” After telling him it was a mobile order he didn’t let me get a word out before naming off a few names, then began flipping his hands around as if to suggest “okay what’s your name” closed the window when I said my name, came back and said “it’s not ready pull up” and closed it on me.
Endured that treatment just to get home and have 8wings in my 10 piece, 3 breadsticks, and a missing frozen Italian ice.
Unfortunately, this has become common practice at this location.
If you choose to eat here, make sure it’s during an earlier shift.
The only consistency the evening shift displays is terrible attitudes and incorrect orders.
Lord help you if you should actually go back to have it corrected.

Owner response

Dear Kailyn Dunn, We are very sorry to hear that your visit was not a great experience, and we most definitely would like another chance to make up for that! We really appreciate you taking the time to let us know about your experience.
Thank you for bringing this to our attention so that we can work on this.

Reservations