FAYN Urban Eatery

I had Arrabiatta and they were missing hot peppers, but instead it had a lot of oil in it, making the dish uneatable after a few bites.
It’s not about the 33 lei (that they offered to not charge me), but i expect to eat what i ordered, not some disaster dish.
Bottom line, they should train their staff more. PS: the lady who prepred my dish offered to fix it by adding more spicy oil :)

Owner response

For the past year, Fayn has been a choice for my lunch almost daily and it has consistently delivered a commendable experience. The food is reliably fresh and tasteful, being evident that the chef prioritizes quality ingredients. I'd like to extend my appreciation to the personnel for their consistent courtesy and efficiency.
Alex, in particular, is always pleasant and hands-on, creating an inviting and warm atmosphere. Fayn has become a reliable part of my routine, providing a level of service and culinary satisfaction that deserves acknowledgment.

Owner response

Overpriced food, slow service, crowded. Later edit, as a response to the owner's comments: "Our dishes are based on scale so you can really stay in your budget if you want to." Still overpriced food, but on a scale.
With the discomfort that you are unable to estimate the cost of your dish. "Being crowded we see it as a good thing, means our dishes are appreciated but this can lead sometimes to a slow service as you noticed." Being crowded is not a good thing for the customers, as nobody enjoys standing in line for a long time during lunch hours. The SLOW SERVICE is the reason behind the queue and crowdiness. The scale based order is the reason behind the slow service, the people who serve the food are unable to properly serve the food in order to avoid big queues. Looking at the last 10 reviews, I see that the issues I raise here are also shared by other customers.

Owner response