El Pollo Loco

Name: El Pollo Loco
Address: 3938 Fredericksburg Rd, San Antonio, Texas, 78201, US
Telephone: (210) 436-1228
Price range: $
Rating: 4.00

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 3938 Fredericksburg Rd, San Antonio, TX 78201, United States
Phone: (210) 436-1228
Price: $

Opening hours

Sunday: 10 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Access

Sunday: 10 am-11 pm
Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Food & drink

Vibe

Salad

Taco

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I wented on 4-4-24 at 6:09 p.m.
thur Drive -thur.
The two piece chicken was cold and dry.
Overcooked! Hardly NO beans, almost all water no beans.
Beans were way too salty and had a weird taste and looked very red.
The location was on San Pedro Ave.
Store #3913.
Employees just do not care.
Where is the manager?

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

Always love going here.
These employees really work their butt off and go the extra mile to male sure you're happy with your order.
Awesome and tasty place.
Kind people as well.

Owner response

Thank you so much for your 5 star review, Jessica! We will share this with the store team to let them know to keep up the amazing work.

We went through the drive-thru but through the window before we pick up you could see the floor was dirty and it was all wet. The food bowls were good and had plenty in them, but they need some type of dressing like maybe avocado dressing.... You can barely tell that the place is open at night because it's really hard to see because the large sign is not lit up and the drive-thru is not lit up until you get to where you order.

Owner response

We are grateful that you took the time out to leave us a review.
Your feedback helps us to improve service for everyone.
Hope to see you again soon, Gloria!

Parking