El Castillo Market & Restaurant

Read it all if you want something real! My experience is important because it has to do with hygiene.
It's been a long time since I've been back to this restaurant and I thought both the service and the food had improved, but I was wrong.
To start I had to go through four tables until I found a more or less clean one.
Then I could see the floor and other dirty tables.
If you want to know the worst? A waitress who finally took the 🧹 broom to sweep passed that same broom over the table.
Can you believe it? How disgusting!! Four waitresses doing nothing instead of cleaning the place.
Outside at the entrance the dirt is disgusting, the tables with empty bottles, the floor dirty, Secondly the service was sad.
From the moment I started eating until I finished, the waitress never stopped by to ask me if everything was okay or if I wanted something else and I finished and she didn't come to bring me the bill.,, I had to go to the cashier to pay.
Oh I almost forgot, my order of two tamales wasn't good at all.
Anyway… My recommendation? Don't go eat there, don't waste your time or money.

Owner response

I already have a favorite Mexican spot, then I went here for a lunch date with the hubby and now I have two favorite spots! The food here is amazing! ⭐️ ⭐️⭐️⭐️⭐️ I remembered to take a picture half way through my meal.
If you love Mexican food, this restaurant is a must! I went on Wednesday and they had 2 for 1 margaritas! BONUS! I enjoyed their mango margarita.
Prices are good! Food is great! Must try!

As other reviews mentioned, the tamales are reheated and bad. I ordered 2 chicken tamales and I was not able to eat them.
The edges were hard as a rock, the chicken was burned inside, it clearly looked like they were not fresh and they were overheated. The service was also bad, there were 4 waitresses and they were chit chatting behind the bar.
Our server was not attentive and she looked lost out in the space.
She never came by to ask if we needed anything additional and didn’t bother to bring us the check, we had to get up and ask for our check on the counter. We had to pick and choose a decent table to sat on, because all the tables were dirty. The tables outside had empty beer bottles and trash.
Same as the bar, close to the register, there was a bear bottle cap and half a cookie someone ate. Too many servers doing nothing, not even keeping the restaurant clean, when it wasn’t even busy. Bad food, bad service, wouldn’t recommend it.

Owner response